Terms and Conditions

Terms & Conditions

 

Our Pledge

Fingershield East Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please get in touch with us via the Contact us page.

Our Contact details:

Fingershield East Ltd
15 Clarence Close

Bury

Bl9 6HE

United Kingdom

Phone: 0161 7720740
Email: [email protected]
VAT number: 299 2688 29

Pricing Information

Carriage prices vary depending on order quantity and product type.
The carriage prices will be indicated at the checkout before taking you through to payment.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Making a purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Delivery Schedule

We deliver your order right away. We will normally send your order to you in 2-5 business days .

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Guarantee and Complaints Procedure

We guarantee your satisfaction, if you are not totally satisfied you can write a formal complaint to the following address:

Customer Services Department
Fingershield East

15 Clarence Close

Bury

BL9 6HE

We aim to have responded to your complaint and have it resolved within 14 working days.



Reaching Us

If you need to reach us, please send us an email via the Contact us page on the website, alternatively, you can call on 0161 7720740 or write to us at:

 

Customer Services Department

Fingershield East Ltd
15 Clarence Close

Bury

Bl9 6HE

United Kingdom

 

Contact us

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